We use a third party provider, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns to help understand things such as the number of visitors, the pages visited and how long is spent on each page to allow us to improve our service and offering. Although we may know the number of unique visitors based on their IP address we do not usually attempt to use this information to try to identify visitors and do not allow Google Analytics to do so either. We reserve the right to do so in the event that the visit is for a malicious or unlawful purpose.
We use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website.
By phone – We may use call number identification to recognise who is calling us and to have a short term record of calls received. We may record some calls for training and monitoring purposes. We will capture information that you give us for our records and in order to deal with your enquiry and process it in accordance with our processing basis as set out below.
By email – If you send us an email that is not encrypted any personal data within it may be at risk. We will capture and process the information in the email for our legitimate interest and legal purposes as set out below. When we send emails we encrypt some emails or their content in order to protect personal data.
By on-line enquiry and post – When we receive an enquiry or application via any enquiry form on our website, by email or a paper application it will contain personal information for applicant(s) and possibly other parties in connection with the property(ies) or for funders.
In providing information to us about other people you warrant that you have their permission to give us their data and that you have provided them with our privacy notice so that they are aware of the basis on which we will process their information. We store information provided to us in both electronic and paper based systems.